Billing Question
Billing Question
  • 1. Are the prices in web hosting plans include domain name?
    No. All the price listed on our package is only for hosting service. However, you can register the domain name as low as RM35/year from us.
  • 2. I had pay and what should I do next?
    If payment is made through our online system, then you will get your account ready within a minutes, and you will get informed via email or sms. If you made payment manually, then after payment, please let us know by confirm order payment at your billing system or email your payment details. After we verified your payment, your account will be setup within a hour and you will get informed by email or SMS.
  • 3. What payment method do you accept?
    We accept payment from Internet Funds Transfer, Credit Card, Paypal, Cheque Deposit and ATM Cash Deposit. Please click here to check out our bank account details.
  • 4. I have made the payment, can I just call you to inform on the payment made?
    There is no require to inform us about the payment if you pay through our online system. All payment are instant verified by the system. If you choose to use offline payment, you are free to call us and confirm the payment. But sometime we still require you to proviude us a copy of payment receipt for payment verification before you can proceed with your order. We hope for your understanding that it will be time consuming and difficult to identify the payor for each payment made by customer without payment slip especially when there are a few typical amount transactions in the same day.
  • 5. I have made extra payment for my order.
    The extra balance will be placed into your billing iCash account. You can use the iCash balance to purchase or renewal. Or you can request to withdraw the fund and transfer back to your banking account.
  • 6. How and where can I obtain Official Receipt?
    Official receipt is generated upon payment made. You can print the receipt via the billing system at http://billing.cynet.com.my. Look for the Paid invoice, the receipt is attached in the invoice.
  • 7. Can I upgrade my hosting plan in future?
    Yes. You are only need to pay a different prices. No setup fees and processing fees will be charge. Please contact our sales for upgrading
  • 8. How do I purchase additional diskspace, bandwidth or addon domain?
    You can't purchase for additional diskspace, bandwidth or addon domain. Please upgrade your hosting plan to next higher plan.
  • 9. Can I terminate the service at anytime?
    Yes. However, we advise subscribers not to terminate the contract until the end of contract duration because no refund will be made even you terminate the service before the contract ends.


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